These FAQs address questions about VeriSign SSL services and SSL technology in general. For help with enrollment, installation, renewal, or revocation, please refer to the related links in right hand side or contact us.

• What is Secure Sockets Layer (SSL)?
• What is Public Key Infrastructure (PKI)?
• What is a Certification Authority (CA)?
• What is Server-Gated Cryptography (SGC)?
• What is a Certificate Signing Request (CSR)?
• Can I secure multiple servers with a single certificate?
• How do I download the VeriSign Secured Seal for my Web site?
• Can I try an SSL Certificate before purchasing?

• Is 128-bit SSL encryption really stronger than 40-bit SSL encryption?
• What level of encryption do I need for my Web site?
• A lot of companies advertise 128-bit certificates, but they don't have SGC. What is the difference between VeriSign’s SSL Certificates and those of other SSL providers?
• What do I need to know about Windows 2000 and 128-bit encryption?
• Do VeriSign's SSL Certificates work with all browsers?

• Why is it important for VeriSign to verify my business identity?
• What will I need to provide in order for VeriSign to verify my business identity?
• How long does verification take?
• Which VeriSign products and services require business identity verification?
• What measures does VeriSign take to make sure its business identity verification is accurate?

• Can I renew my SSL Certificate without a challenge phrase?
• When should I start the renewal process?
• What is the status of my renewal order?
• How do I renew a certificate if my information has changed?
• Can I coordinate renewal dates for several certificates?
• Can I renew my SSL Certificate by email?

• Which VeriSign SSL Certificates are capable of 128-bit encryption?
• Which VeriSign services are available to companies located outside the U.S.?
• Can I share SSL Certificates on multiple servers with the same domain name?
• How do I speed up SSL processing?
• What is Managed PKI for SSL?
• Can I purchase multiple certificates without buying Managed PKI for SSL?
• What are the responsibilities of the administrator for Managed PKI for SSL?
• What if someone from my organization orders a certificate directly from VeriSign rather than from our Managed PKI for SSL administrator?
• Do I need software or hardware to manage SSL Certificates with Managed PKI for SSL?

• I was not able to install my Free 14 Day Trial SSL Certificate. Can I get another Trial SSL Certificate valid for an additional 14 days?
• Why do I receive a dialog box stating that the browser does not recognize the Certificate Authority that issued my VeriSign Trial SSL Certificate?
• What is the CA Root and why do I have to install it on all client browsers?

• What is the Inspection and Acceptance (I&A) test about? Why does HiTRUST offer the I&A test?
• How to get the I&A testing service?
• When does the I&A test take place?
• How does the report look like?
• Will you check ALL my servers with HiTRUST’s SSL Certificate?
• Can I reserve this checking for my other server?
• I have fixed the problem found in last checking. I would like to re-check the server. Can I get another for free?